Our Quality Management System (ISO 9001 – 2015) targets objectives which are based on fundamental values such as:
- The satisfaction of our customers, of our founding members and our partner care sites, and their investigators, by the provision of effective and performing services for the conduct of clinical trials;
- The continuous improvement of our system and services by a technological and regulatory watch, regular reassessment and a strategic orientation in line with the needs of industrial sponsors and CROs;
- An involved and a reactive, committed and decisive management, a cohesive team, a constant questioning for a continuous improvement of our results.
The enactment and the monitoring of these values aim to achieve customer satisfaction for quality, timelines and cost control.
Simple and effective indicators enable us to measure the achievement of our objectives in line with our policies and our stakeholders’ requirements.
Prof. Nicholas MOORE – Chairman